BRUSEL – Evropsk\u00e1 komise v polovin\u011b \u00fanora uvedla do provozu novou platformu, kter\u00e1 pom\u016f\u017ee spot\u0159ebitel\u016fm a obchodn\u00edk\u016fm \u0159e\u0161it on-line spory t\u00fdkaj\u00edc\u00ed se n\u00e1kup\u016f na internetu. Platforma pro \u0159e\u0161en\u00ed spor\u016f on-line p\u0159edstavuje jednotn\u00e9 kontaktn\u00ed m\u00edsto, kter\u00e9 spot\u0159ebitel\u016fm a obchodn\u00edk\u016fm z EU umo\u017e\u0148uje urovn\u00e1vat spory v p\u0159\u00edpad\u011b dom\u00e1c\u00edch i p\u0159eshrani\u010dn\u00edch n\u00e1kup\u016f on-line. D\u011bje se tak prost\u0159ednictv\u00edm p\u0159esm\u011brov\u00e1n\u00ed spor\u016f k vnitrost\u00e1tn\u00edm subjekt\u016fm alternativn\u00edho \u0159e\u0161en\u00ed spor\u016f, kter\u00e9 jsou na platformu napojeny a byly vybr\u00e1ny \u010dlensk\u00fdmi st\u00e1ty na z\u00e1klad\u011b kvalitativn\u00edch krit\u00e9ri\u00ed a n\u00e1sledn\u011b ozn\u00e1meny Komisi.<\/p>\n
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Komisa\u0159ka pro spravedlnost, spot\u0159ebitele a rovnost \u017een a mu\u017e\u016f V\u011bra Jourov\u00e1 p\u0159ipomn\u011bla: \u201eV\u011bt\u0161ina spot\u0159ebitel\u016f, kte\u0159\u00ed p\u0159i n\u00e1kupech on-line naraz\u00ed na probl\u00e9my, st\u00ed\u017enost nepod\u00e1, proto\u017ee si mysl\u00ed, \u017ee cel\u00e1 procedura je p\u0159\u00edli\u0161 zdlouhav\u00e1 a nevede k \u017e\u00e1dn\u00e9mu \u0159e\u0161en\u00ed. Platforma pro \u0159e\u0161en\u00ed spor\u016f on-line je inovativn\u00ed n\u00e1stroj, kter\u00fd spot\u0159ebitel\u016fm a obchodn\u00edk\u016fm \u0161et\u0159\u00ed pen\u00edze. Pom\u016f\u017ee zv\u00fd\u0161it d\u016fv\u011bru spot\u0159ebitel\u016f p\u0159i n\u00e1kupech on-line a podpo\u0159\u00ed podniky, kter\u00e9 prod\u00e1vaj\u00ed do zahrani\u010d\u00ed, \u010d\u00edm\u017e p\u0159isp\u011bje k rozvoji evropsk\u00e9ho jednotn\u00e9ho digit\u00e1ln\u00edho trhu.\u201c<\/p>\n
Kl\u00ed\u010dov\u00e9 prvky nov\u00e9 platformy:
\n–\u00a0Platforma je snadno ovladateln\u00e1 a p\u0159\u00edstupn\u00e1 ze v\u0161ech typ\u016f za\u0159\u00edzen\u00ed. Spot\u0159ebitel\u00e9 mohou vyplnit formul\u00e1\u0159 st\u00ed\u017enosti dostupn\u00fd na platform\u011b ve t\u0159ech jednoduch\u00fdch kroc\u00edch.
\n–\u00a0Platforma nab\u00edz\u00ed u\u017eivatel\u016fm mo\u017enost prov\u00e9st cel\u00fd postup \u0159e\u0161en\u00ed sporu on-line.
\n–\u00a0Platforma je mnohojazy\u010dn\u00e1. Sou\u010d\u00e1st\u00ed platformy je p\u0159ekladatelsk\u00e1 slu\u017eba, kter\u00e1 asistuje p\u0159i sporech, kter\u00fdch se \u00fa\u010dastn\u00ed strany z r\u016fzn\u00fdch evropsk\u00fdch zem\u00ed.<\/p>\n
V sou\u010dasn\u00e9 dob\u011b je k platform\u011b pro \u0159e\u0161en\u00ed spor\u016f on-line p\u0159ipojeno p\u0159ibli\u017en\u011b 117 subjekt\u016f alternativn\u00edho \u0159e\u0161en\u00ed spor\u016f z 17 \u010dlensk\u00fdch st\u00e1t\u016f. Komise spolupracuje s \u010dlensk\u00fdmi st\u00e1ty na tom, aby bylo co nejd\u0159\u00edve dosa\u017eeno \u00fapln\u00e9ho pokryt\u00ed v\u0161ech \u010dlensk\u00fdch st\u00e1t\u016f a odv\u011btv\u00ed. Alternativn\u00ed \u0159e\u0161en\u00ed spor\u016f nab\u00edz\u00ed rychl\u00fd a levn\u00fd zp\u016fsob k urovn\u00e1n\u00ed spor\u016f. Pr\u016fm\u011brn\u011b trv\u00e1 vy\u0159e\u0161en\u00ed sporu nanejv\u00fd\u0161 90 dn\u016f. Zku\u0161enosti evropsk\u00fdch spot\u0159ebitel\u016f, kte\u0159\u00ed alternativn\u00ed \u0159e\u0161en\u00ed spor\u016f vyu\u017eili, jsou p\u0159ev\u00e1\u017en\u011b pozitivn\u00ed: s t\u00edm, jak byl jejich spor prost\u0159ednictv\u00edm tohoto postupu vy\u0159e\u0161en, bylo spokojeno 70 procent z nich. Jde o dopl\u0148kov\u00fd zp\u016fsob, jak mohou spot\u0159ebitel\u00e9 \u0159e\u0161it sv\u00e9 spory, a nenahrazuje mo\u017enost obr\u00e1tit se na soud, kter\u00e1 je obvykle dra\u017e\u0161\u00ed a del\u0161\u00ed (pouze 45 procent spot\u0159ebitel\u016f je spokojeno s t\u00edm, jak jejich spor \u0159e\u0161il soud).<\/p>\n
Z t\u00e9to nov\u00e9 platformy budou profitovat tak\u00e9 obchodn\u00edci, proto\u017ee postupy alternativn\u00edho \u0159e\u0161en\u00ed spor\u016f jim umo\u017en\u00ed vyhnout se vysok\u00fdm n\u00e1klad\u016fm \u0159\u00edzen\u00ed a udr\u017eet si dobr\u00e9 vztahy se z\u00e1kazn\u00edky.<\/p>\n
Pr\u00e1vn\u00edm z\u00e1kladem pro z\u0159\u00edzen\u00ed platformy pro \u0159e\u0161en\u00ed spor\u016f on-line je na\u0159\u00edzen\u00ed o \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f on-line, kter\u00e9 popisuje hlavn\u00ed funkce platformy a tak\u00e9 pracovn\u00ed postup v p\u0159\u00edpad\u011b sporu \u0159e\u0161en\u00e9ho jej\u00edm prost\u0159ednictv\u00edm. Uveden\u00e9 na\u0159\u00edzen\u00ed vych\u00e1z\u00ed ze sm\u011brnice o alternativn\u00edm \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f, d\u00edky kter\u00e9 maj\u00ed spot\u0159ebitel\u00e9 p\u0159i \u0159e\u0161en\u00ed sv\u00fdch smluvn\u00edch spor\u016f s obchodn\u00edky p\u0159\u00edstup k alternativn\u00edmu \u0159e\u0161en\u00ed spor\u016f. P\u0159\u00edstup k alternativn\u00edmu \u0159e\u0161en\u00ed spor\u016f je k dispozici pro v\u0161echny typy zakoupen\u00e9ho zbo\u017e\u00ed \u010di slu\u017eeb, bez ohledu na to, zda byly \u010di nebyly zakoupeny on-line, a rovn\u011b\u017e v p\u0159\u00edpadech, kdy spot\u0159ebitel poch\u00e1z\u00ed z jin\u00e9ho \u010dlensk\u00e9ho st\u00e1tu ne\u017e obchodn\u00edk.\u010clensk\u00e9 st\u00e1ty sestavily seznamy n\u00e1rodn\u00edch subjekt\u016f, kter\u00e9 nab\u00edzej\u00ed postupy alternativn\u00edho \u0159e\u0161en\u00ed spor\u016f. Subjekty uveden\u00e9 na t\u011bchto seznamech spl\u0148uj\u00ed kvalitativn\u00ed po\u017eadavky stanoven\u00e9 pr\u00e1vn\u00edmi p\u0159edpisy EU.<\/p>\n